Privacy Policy - DEMFlex

Introduction

DEMFlex Technology (Chongqing) Co., Ltd. ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit the contact form, or communicate with us.

Information We Collect

When you contact us through the website form, we may collect:

Name — to identify and respond to your inquiry
Email address — to communicate with you
Company name (optional) — to understand your business context
Message — to understand your needs and provide support

When you browse the site, our servers may automatically log limited technical data (such as IP address, browser type, and access time) to maintain security and proper operation.

How We Use Information

We use collected information only to:

Respond to product inquiries, demos, or trial requests
Provide customer support and business communication
Improve website content and user experience
Comply with applicable legal obligations

We do not use your personal information for unrelated marketing without your explicit consent.

Storage and Security

We apply reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, or loss. Contact form submissions are typically delivered to our business team by email and retained for up to 24 months after the inquiry is handled, unless a longer retention period is required by law.

Sharing

We do not sell or rent your personal information to third parties, except:

With your explicit consent
To email service providers necessary to deliver contact messages (limited to required data)
When required by law, courts, or regulators

Your Rights

Depending on applicable law, you may have the right to:

Access and obtain a copy of your personal information
Correct inaccurate information
Request deletion (subject to legal retention requirements)
Withdraw consent previously given

To exercise these rights, please contact us using the details in the website footer or the contact form.

Cookies

Public-facing pages do not use third-party tracking cookies. The admin backend may use essential session cookies to maintain administrator login; these cookies do not apply to public visitors.

Contact Us

If you have questions about this Privacy Policy, please reach us via the contact details shown in the website footer.

Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a "Last updated" date. Material changes may be highlighted on the website.